“It’s always a pleasant surprise when my expectations are exceeded. And over the past year, Garneau Hall has FAR exceeded them. The staff’s commitment to protecting and taking care of the residents through the Covid-19 pandemic has left me humbled. The staff's timely, personal updates, month after month, has left me in awe of how they have selflessly dedicated themselves to helping me cope with the worry, concern and distancing from my Mom. Detailed e-mails combined with frequent telephone calls left me with no questions - and no doubts - that matters were being handled superbly. Chatting with Mom through regular, staff-assisted FaceTime/Zoom calls was especially wonderful - and made Mom’s day, every time. The lengths the staff went to, to help make Mom’s 92nd birthday an extra special event was …..well, there are no words.

In September of 2015, Mom moved to Garneau Hall. And it’s not her apartment or the food or the activities that make it special (although they’re all great!). It’s the people who have taken care of my Mom when I can’t be there. It’s Lyle who tirelessly lobbied to get the Covid-19 vaccination for all the residents at the earliest possible moment. It’s Brenda who’s been there for my Mom - and me - since Day One. It’s Andrea, who's spent extra time on the phone with me when she’s got many, many more calls to make to other families. It’s these people, like Brodey, Eric, Samantha, Geraldine and many more, who make me sure that Mom couldn’t possibly be in a better place.
So, thank you. Peace of mind: Priceless.”

–Elizabeth